Privacy Policy

Delano Propane Inc (“Delano Propane,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect through our website and when you contact us, how we use it, and the rights you have — including rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

1. Information we collect

We try to collect only what we need to serve you. Depending on how you interact with us, we may collect the following categories of personal information:

• Identifiers & contact details — such as your name, phone number, service or mailing address, and email, when you call us or request service.
• Commercial information — records of products and propane services you request or purchase.
• Internet/network activity — basic technical data your browser sends automatically (such as IP address, browser type, pages viewed, and referring page) collected through standard server logs.

We do not intentionally collect sensitive personal information (such as Social Security numbers, precise geolocation, or financial account login) through this website, and we do not knowingly collect information from children under 16.

2. How we collect it

• Directly from you — when you call, email, or contact us to ask about or order service.
• Automatically — through standard web-server logs when you visit this site.

3. How we use your information

• To respond to your questions and provide propane delivery and related services;
• To schedule deliveries, process orders, and maintain customer records;
• To operate, secure, and improve our website;
• To comply with legal, safety, tax, and regulatory obligations.

4. How we share information

We share personal information only as needed to run our business, including with trusted service providers (for example, web hosting, payment processing, or delivery logistics) who are contractually limited to using it on our behalf. We may also disclose information when required by law or to protect safety, rights, or property.

We do not sell your personal information, and we do not share it for cross-context behavioral advertising, as those terms are defined under the CCPA/CPRA.

5. Cookies & analytics

This site uses minimal cookies. It loads a styling library and an embedded Google Map from third parties, which may set their own cookies and receive your IP address as part of delivering that content. We do not currently run advertising trackers. You can control cookies through your browser settings.

6. Your California privacy rights

If you are a California resident, you have the right to:

• Know / access the categories and specific pieces of personal information we have collected about you;
• Delete personal information we have collected, subject to legal exceptions;
• Correct inaccurate personal information;
• Opt out of the sale or sharing of personal information — note that we do not sell or share it;
• Limit the use of sensitive personal information — note that we do not collect it for that purpose;
• Not be discriminated against for exercising any of these rights.

7. How to exercise your rights

You may submit a request using either method below. We will verify your request by confirming details we already have on file, and you may use an authorized agent (with proof of authorization).

• Phone: (661) 725-9313
• Mail: Delano Propane Inc, 201 High St., Delano, CA 93215

8. Data retention

We keep personal information only as long as needed for the purposes described above and to meet legal, tax, accounting, and safety recordkeeping requirements, after which we delete or de-identify it.

9. Security

We use reasonable administrative and technical safeguards to protect personal information. No method of transmission or storage is 100% secure, however, and we cannot guarantee absolute security.

10. Third-party links

Our site may link to other websites (such as Google Maps). We are not responsible for the privacy practices of those third parties; please review their policies.

11. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date above reflects the most recent version.

12. Contact us

Questions about this policy or your privacy? Call (661) 725-9313 or write to Delano Propane Inc, 201 High St., Delano, CA 93215.